Introducing safe FSM services in low-income urban areas: lessons from Lusaka

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There is an ever-strengthening consensus in the WASH sector that servicing on-site sanitation requires urgent attention from city authorities across Africa. Despite this widespread acknowledgement, examples of safe and commercially viable Faecal Sludge Management (FSM) services remain few and far between. This Topic Brief sets out the process and learning from a recent project – completed with funding from the Stone Family Foundation (SFF), and led by Lusaka Water and Sewerage Company (LWSC) – which aimed to introduce a complete FSM service
in the peri-urban areas of Kanyama and Chazanga. It argues that FSM services are given the best possible chance of success when embedded within a mandated local service provider that is willing to innovate and continuously adapt.